Lighting Bike E‑Bike Rental — Terms of Service (TOS) Last updated: April 15, 2025 1) Acceptance of Terms By creating an account, booking, or using any e‑bike, you agree to these TOS and the Privacy Policy. If you do not agree, do not use the Service. 2) Definitions Company / we / us: Lighting Bike. Service: The e‑bike rental platform, delivery and pickup. E‑bike: Any bicycle with electric assist, battery, charger, lock, and accessories supplied by us. Rider / you: The person who books and/or rides the e‑bike. Service Area: The geographic area where we deliver and pick up (see current map in app/site). Delivery Confirmation: Photo/scan or signature confirming drop‑off at your address or hand‑off to you/your designee. 3) Eligibility & Accounts 1. You must be at least 18 years old to book and enter this agreement. Minors may ride only where permitted by law and only under the booking adult’s supervision and responsibility. 2. Provide accurate information and keep your account secure. You are responsible for activity on your account. 3. Government‑issued photo ID and payment card verification may be required at delivery. 4) Rental Term, Delivery & Pickup 1. Rental time begins at Delivery Confirmation and ends at Pickup Confirmation. 2. Delivery and pickup occur within a scheduled window. You agree to be available or designate a safe handoff/secure drop location. 3. If we cannot deliver/pick up due to your unavailability, unsafe conditions, or restricted access, we may charge: (a) a redelivery/repickup fee, and (b) additional rental time until successful completion. 4. You must keep the e‑bike at the Delivery Address unless updated and approved in the app. 5. We may use telematics (e.g., location, lock status, battery level) for logistics, loss prevention, and support (see Privacy Policy). 5) Fees, Payments & Deposits 1. You authorize charges to your payment method for rental fees, delivery/pickup, taxes, optional add‑ons, damages, loss/theft, cleaning, late return, and any other amounts described here. 2. A refundable security deposit/authorization hold may be placed at booking or delivery. 3. Late/extension: If pickup cannot occur as scheduled, rental continues at the then‑current daily/half‑day rate. 4. Cancellation: Free cancellations up to 48 before delivery window; afterwards a late‑cancel fee may apply. 5. Price list is shown at checkout and may change prospectively. 6) Use of the E‑Bike 1. Follow all traffic laws and helmet requirements. We strongly recommend wearing a certified helmet at all times. 2. No riding under the influence of drugs/alcohol. 3. No passengers, towing, stunts, racing, off‑road, stairs, or commercial delivery unless expressly permitted in writing. 4. Weight limit: 250 lbs/kg. 5. Only the booking Rider and permitted guests under Rider’s supervision may use the e‑bike. No re‑renting or lending to unknown third parties. 6. Keep the e‑bike secured with the provided lock when unattended; never leave it outside overnight unless locked and stored per instructions. 7. Do not modify the e‑bike, remove trackers, or install unauthorized parts. 8. Keep the e‑bike within the Service Area unless we approve otherwise; out‑of‑area retrieval may incur a recovery fee. 7) Charging & Care 1. Use only the provided charger on a dry, non‑flammable surface; monitor charging; unplug when full; never charge near heat sources or while sleeping. 2. Keep battery and electronics dry; do not submerge or pressure‑wash. 3. Do not attempt repairs; contact support for issues. Normal wear is on us—misuse/neglect isn’t. 8) Damage, Loss & Theft 1. You must immediately report accidents, damage, loss, or theft via the app/support and, if applicable, to local police. 2. You are responsible for costs of repairs due to misuse/neglect and for loss/theft up to the Replacement Value. 3. If the e‑bike is not returned or becomes unrecoverable, we may charge the Replacement Value minus any recovered amounts, plus admin and retrieval costs. 4. We may provide an estimated Damage Fee Schedule; final costs reflect parts, labor, and logistics. 9) Safety & Rider Conduct Inspect the e‑bike at delivery; do not ride if unsafe—contact us for a fix or replacement. Ride defensively; obey speed limits and e‑bike class rules (Class 1/2/3 as labeled). Use lights at night; yield to pedestrians; no sidewalk riding where prohibited. 10) Incidents & Support In an accident involving injury or property damage, first call emergency services. Then notify us promptly and cooperate with incident reporting, insurance, and recovery efforts. 11) Insurance We do not provide personal health, accident, or third‑party liability insurance for Riders unless expressly stated. You are responsible for obtaining any desired coverage. Our commercial policies, if any, primarily protect the Company and may not cover you. 12) Ownership All e‑bikes and accessories remain our property. Your rights are limited to temporary use under this TOS. 13) Promotions & Credits Promotions, credits, or referrals have no cash value, are non‑transferable, and may be changed or revoked at any time. 14) Suspension & Termination We may suspend or terminate access for violations, unsafe behavior, suspected fraud, or legal/regulatory requirements. You may terminate by closing your account, subject to paying any outstanding amounts. 15) Disclaimers The Service is provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, and non‑infringement to the fullest extent permitted by law. Availability may be affected by weather, traffic, and operational factors. 16) Return & Refund Policy This Return & Refund Policy applies to all e-bike rentals serviced through our platform. By finalizing payment for a rental, you acknowledge and agree to the following terms: a) Non-Refundable Portion of Rental Fee - Upon confirmation of your booking and payment, 25% of the total rental fee is deemed non-refundable. - This amount covers administrative, scheduling, and reservation costs. Example: If your rental total is $100, $25 will not be refunded even if you cancel before delivery. b) Delivery Fees - Any applicable delivery fees are strictly non-refundable under all circumstances, regardless of cancellation timing. c) Non-Refundable Events - Once the delivery driver is within two (2) miles of the delivery location provided, OR - Once the renter has taken possession of the e-bike through pickup, then the full rental fee becomes non-refundable. By completing your booking and payment, you expressly agree to the refund policy above. 17) Limitation of Liability To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from or related to your use of the Service. Our total liability for any claim will not exceed the amounts you paid for the rental giving rise to the claim in the 6 months preceding the event. 18) Indemnification You agree to indemnify and hold harmless the Company, its affiliates, and personnel from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your breach of this TOS; (b) your negligent or unlawful acts; or (c) any third‑party claims related to your use of the e‑bike. 19) Dispute Resolution; Arbitration; Governing Law 1. Governing Law: The laws of Florida, USA govern these terms, without regard to conflicts of laws rules. 2. Arbitration: Except for small‑claims or injunctive relief, disputes shall be resolved by binding arbitration on an individual basis under the rules of American Arbitration Association (AAA) in Orlando, Florida. No class actions or class arbitrations. 3. Opt‑Out: You may opt out of arbitration within 30 days of account creation by emailing [email protected] with your full name and the statement “I opt out of arbitration.” 20) Privacy Our collection and use of personal and telematics data are described in our Privacy Policy, which is incorporated by reference. 21) Force Majeure We aren’t liable for delays or failures due to events beyond our reasonable control (e.g., severe weather, power outages, strikes, regulatory orders). 22) Changes to the Service or Terms We may update the Service and these TOS. Material changes will be notified via app/email and effective upon posting unless a later date is stated. Continued use after the effective date constitutes acceptance. 23) Miscellaneous Severability: If any provision is unenforceable, the remainder remains in effect. Assignment: You may not assign these terms; we may assign to affiliates or a successor. Entire Agreement: These TOS plus incorporated policies are the entire agreement. Notices: We may notify you via app, email, or SMS. 24) Contact Lighting Bike Support: [email protected] --- Rider Acknowledgment By using Lighting Bike you acknowledge that you have read and agree to these Terms of Service and the Privacy Policy, and you accept responsibility for the e‑bike during the rental period.